{"id":9,"date":"2026-03-23T09:37:00","date_gmt":"2026-03-23T08:37:00","guid":{"rendered":"https:\/\/wp.formaverse.fr\/faq\/"},"modified":"2026-03-23T09:37:19","modified_gmt":"2026-03-23T08:37:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp.formaverse.fr\/e5b-01\/faq\/","title":{"rendered":"FAQ – Questions Fr\u00e9quentes"},"content":{"rendered":"\n

Questions Fr\u00e9quentes<\/h1>\n\n\n\n

Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es par nos clients.<\/p>\n\n\n\n

Livraison et Retours<\/h2>\n\n\n\n

Quels sont les d\u00e9lais de livraison ?<\/h3>\n\n\n\n

Nous exp\u00e9dions votre commande sous 24 \u00e0 48 heures ouvr\u00e9es. La livraison en France m\u00e9tropolitaine prend ensuite 2 \u00e0 4 jours ouvr\u00e9s via Colissimo. Pour la Belgique et la Suisse, comptez 3 \u00e0 5 jours ouvr\u00e9s.<\/p>\n\n\n\n

La livraison est-elle gratuite ?<\/h3>\n\n\n\n

Oui, la livraison est offerte pour toute commande sup\u00e9rieure \u00e0 49 \u20ac en France m\u00e9tropolitaine. En dessous de ce montant, les frais de port sont de 4,90 \u20ac.<\/p>\n\n\n\n

Puis-je retourner un produit ?<\/h3>\n\n\n\n

Bien s\u00fbr ! Vous disposez de 30 jours \u00e0 compter de la r\u00e9ception pour nous retourner tout produit non ouvert. Les retours sont gratuits en France. Contactez notre service client pour obtenir une \u00e9tiquette de retour.<\/p>\n\n\n\n

Nos Produits<\/h2>\n\n\n\n

Vos produits sont-ils vraiment naturels ?<\/h3>\n\n\n\n

Absolument. Tous nos produits sont certifi\u00e9s Cosmos Organic par Ecocert. Nous utilisons un minimum de 95% d’ingr\u00e9dients d’origine naturelle et au moins 20% d’ingr\u00e9dients issus de l’agriculture biologique.<\/p>\n\n\n\n

Vos produits sont-ils adapt\u00e9s aux peaux sensibles ?<\/h3>\n\n\n\n

Oui, la majorit\u00e9 de nos produits sont formul\u00e9s pour \u00eatre doux et convenir aux peaux les plus sensibles. Chaque produit est test\u00e9 dermatologiquement. N’h\u00e9sitez pas \u00e0 consulter la liste des ingr\u00e9dients sur chaque fiche produit.<\/p>\n\n\n\n

Quelle est la dur\u00e9e de conservation des produits ?<\/h3>\n\n\n\n

Nos produits ont une dur\u00e9e de conservation de 12 \u00e0 24 mois avant ouverture (indiqu\u00e9e sur l’emballage). Apr\u00e8s ouverture, nous recommandons de les utiliser dans les 6 \u00e0 12 mois selon le produit (symbole PAO sur l’emballage).<\/p>\n\n\n\n

Paiement et S\u00e9curit\u00e9<\/h2>\n\n\n\n

Quels moyens de paiement acceptez-vous ?<\/h3>\n\n\n\n

Nous acceptons les cartes bancaires (Visa, Mastercard, CB), PayPal, le virement bancaire et le paiement en 3 fois sans frais \u00e0 partir de 80 \u20ac d’achat.<\/p>\n\n\n\n

Le paiement est-il s\u00e9curis\u00e9 ?<\/h3>\n\n\n\n

Oui, toutes les transactions sont s\u00e9curis\u00e9es par un cryptage SSL 256 bits. Nous ne stockons aucune donn\u00e9e bancaire sur nos serveurs.<\/p>\n","protected":false},"excerpt":{"rendered":"

Questions Fr\u00e9quentes Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es par nos clients. 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